faq

FREQUENTLY ASKED QUESTIONS

These are our most frequently asked questions. Don't see your question? Please be sure to contact us with your question.

Please call us 617-775-7335. We're open 24 /7 every day of the year, including holidays.

Yes, it is an emergency. Please call us 617-775-7335. We're open 24 /7 every day of the year, including holidays.

This is a great question. It depends: depending on the repair (if applicable) and / or the age of the property, we may have to replace the pipes as well. You can contact us for more info.

If your toilet keeps running, it could be a number of factors. When you jiggle the handle, does it solve the problem? If not you may have a worn seal or possibly something else that's worn out or incorrectly installed. In order to determine this, please request one of our plumbers to come out and assess your situation.

This is typically a problem on most older homes or commercial properties due to possibly years of abuse and / or neglect. Typically, you want to dispose of soft material, regardless of how tough the brand may lead you to believe what their product could handle. With that being said, you should stay away from disposing certain food items, including, but not limiting to, bones, egg shells, nuts, etc. If your garbage disposal isn't working, clogged, and / or leaking, chances are it's been through misuse or abuse and needs to either be unclogged, sealed, and / or replaced with a new garbage disposal. The only way of knowing is if you contact us so we can send out a qualified plumber to assess your situation.

This is another great question! If you look at the back of the product's label, you typically will see a WARNING and / or labels depicting harmful chemicals and to use with caution. With that being said, we typically don't recommend using harsh chemicals as a lot of these when reacting in your pipe or drain, will begin to release toxic gases that is harmful to your health and wellbeing. If you have a clog of sorts, the best thing to do is not waste your time or literaly pour your money down the drain, but to contact us so we can send out a qualified plumber to assess your situation.

There could actually be a number of reasons why you run out of hot water. In New England, there are many methods of heating your water which could be done with burning oil or natural gas, use of electricity, solar-powered heating pipes, etc., as well as other methods, so the best thing to do is to contact us so we can send out a qualified plumber to assess your situation.

We offer Radiant Heating which can provide heated floors so that you can keep your feet warm. Contrary to popular belief, you want to contact a plumber and not an electrician since our Radiant Heating systems essentially circulate hot water through your floors. It's an energy efficient solution!

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